Mogghal | Kroock

SHIPPING TIME

Receiving Time = 📦Processing Time + 🚚Shipping Time

PROCESSING TIME:

The product processing time normally takes about 1-2 business days, depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.

SHIPPING TIME:

United States of America: 5-9 Business Days

United Kingdom: 5-9 Business Days

Canada: 5-9  Business Days

Australia: 5-9 Business Days

Middle-East: 5-9 Business Days

Europe Region: 5-9 Business Days

Worldwide: 5-12 Business Days

Our Delivery Providers: We co-operate with DHL, FedEx, UPS, TNT, and Australia Post which will serve customers who choose Expedited Delivery.

Notes:

1) Shipping Time does not include a 1-2 day processing period required to process your order from the date your order is placed.

2) If there is any shipping issue with your package , you must contact Customer Support within 14 days after your order was placed - mogghal@outlook.com

ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you would like to change your shipping address, please write to us at mogghal@outlook.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is to wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you a refund.

We are glad to provide return and exchanges service, If you are not satisfied with your purchase and wish to make a return, please return it in its original packaging and follow our return and exchange policy.

1. WHAT KIND OF PRODUCTS CAN BE RETURNTED ADN EXCHANGED?

 a. Products in the same condition as you received, it must be unaltered, unworn, undamaged, no washing, no glue or tape on it, containing no signs of wear, no styling or odor. Please send a video to us to pre-check before you exchange or return it, and we will double check when we receive it.  

 b. Products have original package.

  c. Products are returned within 30 days of the order delivery date

NOTICE: We do not provide return and exchange service for custom orders and pre-cut orders. 

2. EXCHANGE AND RETURN POLICY

a.  We provide one free exchange chance to all products which must obey all conditions as RULE 1 showed. Furthermore the shipping fee and customs clearance fee will be afforded by you.

b.  If you want to exchange a second time, there is a 15% restocking fee, besides that and the shipping fee and customs clearance fee will be afforded by you. 

c.  If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded onto your original payment method.

d.  You could change your order at any time before it has been shipped for free. Once it has been shipped and it is on the way to you, it cannot be changed or canceled.

e. If you are not satisfied with your exchange, you could return it for a refund. please follow the refound policy.

f. Return and exchange address will be sent to you by e-mial when you apply to return or exchange.

3. REFUND POLICY

 Monetary Refund

a.  All refunds are subject to a 15% restocking fee.

b. Besides restocking fee, the shipping fee and customs clearance fee will be afford by you, and it will be deducted from the refounds. 

c. Refund appliation will be approved within 72 hours, and you will receive the money within 1 week.

 *Please note: If there is a delay in payment, please check with your bank, because they may take several days to process the credit back to your account.

 We will notify you immediately when we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

Contact us if you need any help:  mogghal@outlook.com